What is First Call Resolution (FCR)? | Definition from TechTarget.com
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First Level Resolution vs. First Contact Resolution - What's the Difference? - MetricNet Performance Benchmarking and Consulting
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First Call Resolution (FCR): A Comprehensive Guide
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What is First Call Resolution? Complete Guide to FCR
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First Call Resolution (FCR): para que serve e qual a importância?
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Despite your best efforts, are you still struggling to improve the FCR rate of your call center? Well, you're not alone! Even the best contact centers have a first call resolution rate of about 75%. Explore 4 quick tips to improve your first-call resolution rate (FCR) ➡️ http://ms.spr.ly/6182gGeqI | Sprinklr
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