Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.

Disconnect the DualSense wireless controller from the official USB cable. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.

PlayStation Support Controllers What do you need help with? Select a category from below: DualSense controller DualSense Edge controller

What do you need help with? Select a category from below: PS5 set up PS5 console features PS5 troubleshooting PS5 software updates Manuals

Find out how to pair and charge your DualSense™ wireless controller with your PlayStation®5 console, change controller settings, and update device software.

How to reset your DualSense Edge wireless controller If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or …

Make sure that the stick module is positioned correctly, and then slide the module along the grooves of the controller until you hear a click. Lower the release lever. Attach the front cover. Align the raised …

To pack your Access™ controller for a return, please make sure to send us the controller without any buttons or accessories. Please detach and remove all button caps, tags and stick caps from the …

These services may include the installation of the latest system software or firmware updates, or service or replacement of the PS5 console's storage or the PS5 console with a new or factory recertified …

Service Center Information For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item (s).