Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Explore the itil vs itsm debate and learn how ITIL is a framework of best practices for aligning IT services with business goals in modern ITSM.

Problem management aims to reduce the impact of incidents that are caused by problems with IT infrastructure, and prevent the incidents from happening again. Problem investigations prioritize …

Everything you need to know about problem management in Jira Service Management. Best practices, step-by-step guides, and tutorials for getting started.

This page describes best practices for managing problems using Jira Service Management. You may seek formal training in how to make ITIL recommendation work best for your business.

Explore the problem management process in ITSM. Learn how to identify, analyze, and resolve underlying issues to prevent recurring incidents.

Incident management (IM) is a critical process used to quickly resolve issues to limit business impact. Read on to apply these practices in your org.

The use cases for DevOps and ITIL are pretty endless, but here are a few examples of the different issues they can tackle and how in some cases you need both approaches to reach the best solution.

Learn how to implement ITIL Continual Service Improvement (CSI) to optimize IT services, enhance efficiency, and align with evolving business needs.

Oct 26, 2020 · In Jira Service Management, we associate your service catalog with workflows by assigning a request type to an underlying issue type. Our recommendations for IT teams use four …