SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...
AI agents will rapidly become the next customer-service support system for brands -- mainly because the technology has the ability to teach the platform how best to support customers. And that will ...
Cisco unveils Webex AI Agent to enhance customer experience and introduces new AI-powered solutions for productivity. Webex AI Assistant updates streamline workflows, with new features like suggested ...
Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...
Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...
The company also announced third-party integrations for its AI assistant and new AI features for its upcoming RoomOS 26 software. Cisco unveiled several AI agents meant to simplify collaboration in ...
New Real-Time Media Models (RMMs) in Webex harnesses audio and video in powerful new ways. Customers benefit from crystal-clear audio and video regardless of bandwidth with the new Webex AI Codec. New ...
At its annual WebexOne conference today, enterprise software and networking giant Cisco announced an ambitious new AI strategy aimed at improving communication and collaboration through its Webex ...
At Enterprise Connect, Cisco will unveil its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create future-proofed experiences for customers, ...
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