At its recent Webex One conference, Cisco made several announcements regarding AI integration into its entire suite of Webex tools. The most intriguing is the introduction of a new type of foundation ...

Cisco introduced several AI-focused tools today at the Webex One customer conference designed to improve performance and provide a level of automation around meeting-related tasks. The company has ...

AI agents will rapidly become the next customer-service support system for brands -- mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

The company also announced third-party integrations for its AI assistant and new AI features for its upcoming RoomOS 26 software. Cisco unveiled several AI agents meant to simplify collaboration in ...

There's no question that GenAI applications are starting to make a big impact on enterprise applications. Until recently, most of the attention given to GenAI in the business context was focused on ...

Cisco Systems Inc. today outlined some of the innovative ways it’s planning to use generative artificial intelligence within its Webex communications and collaboration platform. At its WebexOne event ...