James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

The legal industry—Big Law, in particular—is having a moment in the media spotlight. The glare is starting to feel like an interrogation light shining directly into our eyes. Then there’s the economy.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

NEW YORK--(BUSINESS WIRE)-- Alchelyst, a leading full-service fund administrator for alternative asset managers, and Lyra Client Solutions (“Lyra”), a technology-enabled client servicing organization ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

Fulfilling rising client expectations not only requires an attorney's patent prosecution acumen, but also increasingly an understanding of the client's business model. More and more CEOs understand ...

Northern Trust has launched a new version of its client-facing tool, Online Report Center, as a cloud-based service with a redesigned user interface for global asset servicing clients. The report ...