Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

Sick of dealing with customer support robots? In this episode of ‘You Got This,’ WSJ's Joanna Stern provides tips on how to reach a live operator. Photo/video: Drew Evans/The Wall Street Journal. Life ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

January 6, 2026OneUp Components, the Canadian brand known for its innovative products and great customer service, announced a major step for dealers in the United States with the introduction of a ...

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of customers are willing to spend 13 percent more on average ...

Despite the fact that customer service jobs often involve selling and sales jobs often involve service, interviews are typically unique to each position. Sales job interviews tend to emphasize the ...