An overall SOP that covers all aspects of your business – from meeting and greeting to taking orders and processing payments – can be a means to satisfy customers on time, the same way, every time.

It is difficult to plan operations or events as a staff, especially at the battalion level, when so many of the planners are young and inexperienced. Even the battalion executive officer (XO) and the ...

Standard safety or operating procedures are a set of instructions an organization or industry association develops to define or standardize the steps involved in specific tasks that are part of a ...

The firefighter will demonstrate a basic knowledge of standard operating procedures as a means of positioning and utilizing apparatus and personnel in a variety of common structural fireground ...