Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

AI agents will rapidly become the next customer-service support system for brands -- mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

The company also announced third-party integrations for its AI assistant and new AI features for its upcoming RoomOS 26 software. Cisco unveiled several AI agents meant to simplify collaboration in ...

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

New Real-Time Media Models (RMMs) in Webex harnesses audio and video in powerful new ways. Customers benefit from crystal-clear audio and video regardless of bandwidth with the new Webex AI Codec. New ...

At its annual WebexOne conference today, enterprise software and networking giant Cisco announced an ambitious new AI strategy aimed at improving communication and collaboration through its Webex ...

At Enterprise Connect, Cisco will unveil its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create future-proofed experiences for customers, ...

Cisco has unveiled its vision for agentic artificial intelligence (AI) collaboration, along with new AI-powered collaboration solutions designed to create what the company claims will be ...