When our gadgets work, they’re nothing short of miraculous. They keep us informed, connected and entertained and have become so integral to our lives we often break into a cold sweat at the mere ...

Hi! I’ve been writing Lifehacker’s esteemed Tech 911 advice column for three years and running, with a new installment arriving every Friday at 9 a.m. ET (save for the occasional vacation day). I’d ...

Tech support companies help businesses and individuals keep their operations running smoothly. Read our guide to research the best tech support company for you. We explain what to look for if you need ...

For companies managing customer service and other support, it’s often a repetitive process of answering many of the same questions over and over again. Solvvy, a new startup, is using machine learning ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Helpshift has made it easy for companies to deal with millions of ...

As the world becomes increasingly digital, companies are constantly looking for innovative ways to improve customer experience. Recent developments in AI have provided some groundbreaking ...