If your Net Promoter Score (NPS) score is low, your brand loyalty is hurting; or if you’re seeing customers transition to competitors, then your software onboarding process could be the culprit. The ...

As the business world evolves, so do the dynamics of effective onboarding. When it comes to welcoming new employees into your organization, the onboarding process plays a pivotal role. It's the bridge ...

With remote work becoming the norm, managers are having to restructure their onboarding procedures for new employees to fit the virtual landscape. Walking a new employee through the company and their ...

The onboarding experience is a pivotal moment in your customers’ journey. While your business has successfully converted a prospect at this stage, you’re still very much at risk of losing their ...

Everyone's familiar with the well-known saying: “You never get a second chance to make a first impression.” In business, this adage speaks volumes about the importance of that first, ever-important ...

The digital authorised person or partner onboarding process is faster, more transparent and convenient. It eliminates manual ...

As a mentor to dozens of self-employed women, one of the most frequent concerns I hear is that they feel taken advantage of by their clients. When this happens, my first question is always about their ...

Thinning margins. Growing competition. Tougher regulations. A volatile global political landscape. Higher transactional volumes. Greater transactional complexity. There is no lack of reasons why ...