Most companies have what they call mission, purpose and vision statements, but I have found that very few have a true customer service vision statement (CSV). The true underlying value of the what and ...

Commuter railroad Caltrain recently released its draft Service Vision for the next 20-plus years of service on the line. Under the vision recommended by Caltrain’s staff, “fast and frequent service ...

Washington, DC – After over a decade of service, Vision 20/20 has completed an in-depth strategic planning process that will help the organization continue to closely align itself with the needs of ...

Over the last 15 years, the proliferation of smart devices has reshaped our society. Among their most profound changes, has been the introduction of vision to nearly every interaction and engagement.

Several new ferry terminals are underway for three Bay Area cities, with hopes to ease commuters off the road and onto the water. The expansion is part of the San Francisco Bay Ferry’s 2050 Service ...

Washington, DC (Jan. 5, 2021) - After over a decade of service, Vision 20/20 has completed an in-depth strategic planning process that will help the organization continue to closely align itself with ...