Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Small-business owners or executive management teams create the long-term, big-picture strategies that help their companies grow. This strategic planning takes place months or years in advance and ...

As we enter into what most people consider a forever-hybrid environment with clients, it’s time to commit to a new set of service models. I say commit because we’ve arrived at a point where ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Although executives often talk of new business models, the more important challenge in business today is understanding and embracing a new management model. Most executives still don’t know the ...

Theoretic management models are used as guiding principles for governments and businesses around the world. Two of the most common organizational and management theories are those of Frederick Taylor ...