AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

MONTREAL, Canada, July 15, 2008 — Paraxip Technologies, a Sangoma Company (TSX Venture Exchange: TSXV: STC) (www.paraxip.com), a leading developer of software products that empower the rapid and cost ...

Avaya and Genesys Telecommunications Laboratories both announced IP-focused contact center solutions today geared for organizations of different sizes, Avaya for the midmarket and Genesys for the ...

MINNEAPOLIS--(BUSINESS WIRE)--Avtex, an end-to-end Customer Experience (CX) consulting firm, announced today its acquisition of Adapt Telephony Services, LLC, a contact center solutions provider based ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Over the next five months the Genesys telephony and desktop software will ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

Citing market needs, particularly the current economic climate for businesses, contact center outsourcing giant Teleperformance and software provider Genesys Telecommunications Laboratories are ...

Call center software maker Genesys Telecommunications is buying rival firm Interactive Intelligence Group for roughly $1.4 billion. Based in Indianapolis, Ind., Interactive Intelligence Group also ...