Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Salesforce has added an application hub to its Desk.com customer support app. Stocked with more than 50 partner apps, Salesforce said the hub is designed to be a one-stop-shop for SMBs looking to ...

More than 50 percent of small businesses fail in the first five years, according to the Small Business Administration. To avoid being among this statistic, small businesses must differentiate ...

If there is no need to complicate matters and your business needs a more pared down helpdesk solution, choosing one with a simple approach to customer support, like Desk.com or Freshdesk, might be a ...

It’s challenging for a fast-growing small business to offer great customer service while continuing to increase sales at a rapid rate. It would probably go more smoothly if the two departments had ...

Salesforce has launched Desk.com Business Plus, the newest edition of its customer support app for small and midsized companies. Desk.com Business Plus is packed full of new innovations that allow ...