According to data from KISSmetrics, 71 percent of consumers have ended a business relationship due to a poor customer service experience so having a quality customer-service team is critical to your ...

SEATTLE — To gain your confidence, con artists lie about who they are. They impersonate IRS agents, debt collectors, bankers, Social Security Administration employees, and law enforcement. These days, ...

Criminals are using fake customer service phone numbers to trick holiday shoppers into handing over personal and financial data. Here’s how it works: You have a question about a purchase, so you ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...