As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

Hospitality turns service into relationship, and transactions into something people remember.

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed in ...

"Customer Centricity in Hospitality" explores the necessity of placing customers at the heart of business decisions and operations. Through stories from these hotel chains, Gulrajani illustrates how a ...

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SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

Anne Edwards, an alumna of the Purdue University College of Health and Human Sciences’ (HHS) undergraduate and graduate programs in hospitality and tourism management, has translated her hospitality ...

In Botswana, one hotel has taken a decisive and visionary step in this direction. Hotel 430, a proudly Botswana citizen-owned hotel, has launched what is arguably the most ambitious hospitality ...