Amica uses the HyperIntelligence® feature of the Strategy One platform, integrating insights into frontline representative workflows to facilitate high-quality customer care. HyperIntelligence helps ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

I recently spoke to a friend who was frustrated by a customer service experience with his mortgage company. Before this incident, he had liked the bank and found them easy to work with. He had ...

Empowering brand enthusiasts. Harness the organic advocacy of brand enthusiasts within local communities as a potent strategy for cultivating a lively brand connection with customers. Crafting ...

Senior executives continue to make significant investments in customer relationship management (CRM) systems, as they face their most pressing management challenge – improving customer loyalty and ...

Strategy (Nasdaq: MSTR), a pioneer in AI-powered business intelligence, today announced that Amica Mutual Insurance Company is using the Strategy One platform and its HyperIntelligence® feature to ...