As the U.S. transitions to a pre-pandemic existence, wireless customers are also reverting to pre-pandemic expectations, according to the J.D. Power 2021 U.S. Wireless Customer Care Study SM —Volume 2 ...

TROY, Mich.--(BUSINESS WIRE)--Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1 ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies. Measuring customer satisfaction thus becomes ...

When Facebook came out, some people thought it was a fad. Today, there are countless social media platforms where brands fight for relevance and engagement. Social platforms are a recognized channel ...

There is a direct correlation between client or customer satisfaction and increased revenue. The impact of client satisfaction may increase revenue in some industries by as much as $1 billion annually ...

Toronto, Canada, June 05, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- flooidCX, Corp. (FLCX) -- In its continued commitment to lead and differentiate itself from its competitors in the customer care ...

Opinions expressed by Entrepreneur contributors are their own. Customer feedback is the best source we have for collecting the consumer insights we need to improve our businesses. Asking for feedback, ...