Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Businesses must emphasize the importance of clear processes for requesting, reviewing, approving, and implementing changes, rigorous testing and validation, and continuous improvement to ensure ...

In any highly engineered operation, it is typically assumed that a well-developed process for overseeing and documenting any changes to the operation is firmly in place. Most would even assume that ...