A disgruntled client recently forced a major parcel delivery company in Britain to disable the AI function in its online chat systems after manipulating it into writing a critical poem about the ...

A UK parcel delivery company's use of AI backfired when their chatbot swore at a customer. The AI-powered customer support chatbot's erratic behavior prompted swift system updates by the firm. A DPD ...

With Christmas shopping ramping up, more parcels are being sent out – but new research suggests more than a third of people in the UK experienced problems with their most recent delivery. According to ...

The best and worst delivery companies have been revealed in new research by Citizens Advice. According to a survey carried out for the report, a record 15 million people experienced a problem with ...