Fusion CX expands its Latin America nearshore footprint with the acquisition of Skycom BPO, adding USD 25M in annualized ...

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide ...

As regulators tighten rules and customers become more privacy-aware, BPOs are under pressure to do more than just “secure” ...

For companies, being overwhelmed with daily operations while neglecting to focus on core essentials can be one of the biggest traps for small- and medium-sized enterprises (SMEs) and startups. It’s ...

SS Support Network provides round-the-clock inbound and outbound call center services across the United States, ensuring no missed calls, no service gaps, and no disruption to patient care. Every call ...

Cognizant CFO Jatin Dalal also weighed in on the intertwining of the operations and tech shift, saying it is forcing companies to rethink how services are priced in the AI era ...

Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...

Indian BPO exports stand at USD 45 billion, making up 20% of overall outsourced spends. These exports have grown at a CAGR of 7.8% between FY2015–25, which is 250–300 basis points higher than global ...