In January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who did not receive an automatic refund between November and December 2025. This notice includes instructions on how to submit a claim to receive your money. The claims portal officially opened on January 5, 2026. Click here to complete the form.

Millions of Amazon Prime members are receiving refunds as part of a $2.5 billion settlement with the Federal Trade Commission.

Of the $2.5 billion, $1.5 billion will be sent directly to eligible Prime customers, while the other billion will be paid to the government as a penalty fee. The FTC said that automatic refunds to millions of Prime customers began on November 12,